Refund policy
REFUND POLICY
Last Updated: 2 May 2026
At Westrow Luxury, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
• Unworn
• Unused
• Unwashed
• With original tags attached
• In its original packaging
You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Please include:
• Order Number
• Full Name
• Email Address used at Checkout
• Reason for the Return Request
Please note that returns will need to be sent to the following address:
Huasheng Zhibo Industrial Park
No. 1 Jinshagang Road
Dalang Town, Dongguan City
Guangdong Province, China
If your return request is approved, we will provide return instructions and details on how and where to send your package. Depending on the reason for the return, a return shipping label may be provided.
Items returned without prior authorization will not be accepted.
For any return-related questions, contact:
Damages and Issues
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and resolve it promptly.
To report a damaged, defective, or incorrect item, please email:
Include:
• Order Number
• Description of the Issue
• Photos or Videos of the Product
• Photos of the Packaging and Shipping Label
Non-Returnable Items
Certain items cannot be returned, including:
• Custom-made or personalized products
• Items that have been worn, used, washed, damaged, or altered
• Items returned without original packaging or tags
• Gift Cards
• Final Sale items
• Products returned after the 30-day return period
• Items damaged due to misuse, improper care, accidents, or normal wear and tear
For hygiene and quality assurance reasons, certain accessories or apparel products may not be eligible for return if they show signs of use.
Sale items and gift cards are non-refundable and non-returnable.
If you have any questions about whether your item qualifies for return, please contact us before sending it back.
Exchanges
The fastest way to obtain a different item is to return the original item and place a new order.
Exchanges may be available depending on product availability.
To request an exchange, please contact:
European Union 14-Day Cooling-Off Period
If merchandise is delivered within the European Union, customers may have the right to cancel or return their order within 14 days of receipt for any reason and without justification, as required by applicable EU consumer protection laws.
Returned items must remain:
• Unworn
• Unused
• Unwashed
• In original condition
• With tags attached
• In original packaging
Proof of purchase will also be required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Return Shipping
Unless the item is defective, damaged, or incorrect, customers may be responsible for return shipping costs.
Original shipping fees, customs duties, import taxes, handling charges, and other third-party fees are non-refundable unless required by law or unless the return results from our error.
We strongly recommend using a tracked shipping service when returning items.
Westrow Luxury is not responsible for returned packages that are lost, delayed, damaged, or misdelivered during transit.
Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations, please contact:
WESTROW LUXURY
Email: support@westrowluxury.com
Website: https://westrowluxury.com/