Terms of service

Last Updated: 2 May 2026

Overview

Welcome to Westrow Luxury.

The terms "we", "us" and "our" refer to Westrow Luxury. Westrow Luxury operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated online shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as order processing, shipping, returns, warranty disclaimers, limitations of liability, and dispute terms.

By visiting, browsing, interacting with, purchasing from, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or place of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use certain parts of the Services, including browsing our online store, placing an order, creating an account, or contacting support, you may be asked to provide certain information, such as your name, email address, billing information, payment information, shipping address, and phone number.

You represent and warrant that all information you provide is accurate, current, complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You may not transfer, sell, assign, license, or share your account with any other person.

SECTION 2 — OUR PRODUCTS

We make every reasonable effort to provide accurate product information, descriptions, images, sizes, colours, materials, pricing, and availability in our online store.

However, product colours, textures, finishes, and overall appearance may vary depending on the device, screen settings, lighting, and display configuration used to access the store.

We do not guarantee that the appearance, quality, fit, finish, or details of any product purchased will exactly match how it appears on your screen.

All product descriptions, images, specifications, pricing, and availability are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time.

We may limit the quantities of any products or services that we offer to any person, household, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order through our Site, you are making an offer to purchase the selected products.

Westrow Luxury reserves the right to accept, decline, cancel, or limit your order for any reason at our discretion.

Your order is not accepted until we confirm acceptance and process your payment.

Please review your order carefully before submitting it.

Once an order has been accepted, processed, packed, or shipped, we may be unable to accommodate cancellation or modification requests.

Your purchases are subject to return or exchange only in accordance with our Refund Policy.

SECTION 4 — PRICES AND BILLING

Prices, discounts, promotions, and offers are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed, as confirmed in your order confirmation email.

Unless otherwise expressly stated, prices do not include taxes, shipping fees, handling fees, customs duties, import fees, or other charges that may apply.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information.

We reserve the right to refuse or cancel any order in cases of suspected fraud, unauthorised activity, payment issues, chargeback risk, incorrect pricing, or violation of these Terms.

SECTION 5 — SHIPPING AND DELIVERY

Shipping times, delivery dates, and processing times are estimates only and are not guaranteed.

We are not liable for shipping or delivery delays caused by carriers, customs processing, weather conditions, incorrect shipping information, holidays, operational disruptions, supply chain issues, or events outside our reasonable control.

Customs duties, import taxes, brokerage fees, or other government charges may apply depending on your location and are the responsibility of the customer unless clearly stated otherwise at checkout.

SECTION 6 — RETURNS AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.

Please review our Refund Policy before placing an order.

Items sent back without first requesting a return may not be accepted.

SECTION 7 — INTELLECTUAL PROPERTY

Our Services, including trademarks, logos, product names, text, images, graphics, videos, website design, and all related content, are owned by Westrow Luxury, its affiliates, partners, or licensors.

These materials are protected by applicable intellectual property, copyright, trademark, and unfair competition laws.

Nothing in these Terms grants ownership rights or licenses to use our intellectual property without prior written consent.

SECTION 8 — OPTIONAL TOOLS

We may provide access to third-party tools, apps, payment methods, tracking services, or integrations.

These tools are provided "as is" and "as available" without warranties or endorsements.

Your use of any optional third-party tools is entirely at your own risk.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain links to third-party websites, payment providers, shipping platforms, social media platforms, applications, or embedded third-party functionality.

We are not responsible for their content, security, policies, or practices.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

Westrow Luxury is powered by Shopify.

However, all purchases made through this website are transactions directly between you and Westrow Luxury.

Shopify is not responsible for product issues, delivery issues, refunds, disputes, damages, or any aspect of transactions conducted through our store.

SECTION 11 — PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 12 — FEEDBACK, REVIEWS AND USER CONTENT

By submitting reviews, feedback, photos, testimonials, or other content, you grant Westrow Luxury a perpetual, worldwide, royalty-free right to use, reproduce, modify, publish, display, distribute, and promote such content for business, advertising, and marketing purposes.

SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information without prior notice.

SECTION 14 — PROHIBITED USES

You may not use the Services for unlawful, fraudulent, abusive, deceptive, or harmful purposes.

You may not:

• Violate any law or regulation.
• Infringe intellectual property rights.
• Upload malicious code.
• Harvest customer data.
• Interfere with website security.
• Use bots or automated systems without permission.

SECTION 15 — AGENTS AND AUTOMATED ACCESS

Automated tools, bots, scrapers, crawlers, or AI agents may not access or interact with the Services without permission.

We reserve the right to block, restrict, or terminate automated access at any time.

SECTION 16 — TERMINATION

We may suspend or terminate access to the Services at any time without notice if these Terms are violated.

SECTION 17 — DISCLAIMER OF WARRANTIES

The Services and products are provided "as is" and "as available."

We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Westrow Luxury shall not be liable for indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, data, business opportunities, or service interruptions.

SECTION 19 — INDEMNIFICATION

You agree to indemnify and hold harmless Westrow Luxury, its affiliates, partners, directors, employees, service providers, and suppliers from claims, damages, liabilities, losses, and expenses arising from your use of the Services or violation of these Terms.

SECTION 20 — SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

These Terms, together with all policies published on the Site, constitute the entire agreement between you and Westrow Luxury.

SECTION 22 — ASSIGNMENT

We may assign or transfer our rights and obligations under these Terms without notice.

SECTION 23 — GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of the United Kingdom.

Any dispute arising from these Terms or the use of our Services shall be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

SECTION 24 — HEADINGS

Headings are included for convenience only and do not affect interpretation.

SECTION 25 — CHANGES TO TERMS OF SERVICE

We reserve the right to modify these Terms at any time.

Changes become effective upon publication on the Site.

Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 26 — CONTACT INFORMATION

Questions regarding these Terms should be sent to:

WESTROW LUXURY

Email: support@westrowluxury.com

Website: https://westrowluxury.com/