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Return policy

Our goal is for every customer to be fully satisfied with their purchase. If something isn’t right, please contact us and we’ll do our best to help.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unworn, unwashed, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at:

support@pierry-luxury.com

Items sent back without first requesting a return will not be accepted.

Shipping

We aim to process and ship every order as quickly and carefully as possible.

Orders are typically processed within 1 to 5 business days after payment confirmation.

Estimated delivery time:

United States: 7 to 15 business days

International Orders: 10 to 25 business days

Once your order has shipped, you will receive tracking information by email.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, holidays, weather conditions, or high order volume.

For shipping questions, contact us at:

support@pierry-luxury.com

Manufacturing

Our pieces are carefully selected and produced with attention to detail, quality, and timeless design.

Due to the nature of product photography and screen settings, colours, textures, and finishes may appear slightly different in person.

Some products may have small variations in stitching, finishing, sizing, or detailing. These natural variations do not affect the overall quality or functionality of the item.

We work to ensure every item meets our standards before it is shipped.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Tracking information may take a few days to update after the tracking number is issued.

If your tracking has not updated or you need help locating your package, please contact us at:

support@pierry-luxury.com

Please include your order number so we can assist you faster.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us immediately at:

support@pierry-luxury.com

Please include your order number, a description of the issue, and clear photos or videos of the item and packaging.

We will review the issue and do our best to make it right.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order.

Once your return is accepted, you may make a separate purchase for the new item.

Exchanges may be available depending on product availability.

To request help with an exchange, contact us at:

support@pierry-luxury.com

Company

ASSOCIATED TANK FARMS PTY LTD

45 Bow Avenue, Parklea New South Wales 2768

support@pierry-luxury.com

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